I CAN’T REMEMBER MY USERNAME/PASSWORD:
In the event that you forget your password, you can request a new password by clicking the "Forgot Password" link at the bottom of the login form.
Can’t remember the email address associated with your account? Email firstname.lastname@example.org for help.
WHAT DO I DO IF I’M HAVING TROUBLE RECEIVING EMAIL UPDATES?
If you aren’t receiving emails from Outside the 9’s team, please check your spam folders, and add email@example.com to your address book and as an allowed address to any spam filters you may have.
Also check your notification settings to be sure you are subscribed to emails. You will want the envelope by “General” to be blue.
Still having issues? Email us at firstname.lastname@example.org
HOW DO I JOIN OUTSIDETHE9.COM?
To learn more about joining Outside the 9 and about membership fees, please visit Outsidethe9.com.
WHAT ARE THE BENEFITS TO BEING A MEMBER?
Being a member of the Outside the 9 fan club gives you access to pre-sale tickets, behind-the-scenes videos and stories, webcasts, and countless other unique privileges.
- Select Exclusive Content
- Select Exclusive Products
- OT9 Forum
- Tier Two Pre-Sale Access and More
- Limited Edition T-Shirt
- Collectors Enamel Pin
- Art Print
- Membership Card
- Mystery Item*
- Exclusive Content, Priority Pre-Sale Access, OT9 Forum, Exclusive Merch Offerings, New Music and More
*Mystery Item will be shipped at a later date
Membership kits are expected to ship in December 2018.
(One pre-sale code will be issued per account. Pre-sale tickets are not guaranteed with a membership and all membership sales are final.)
ARE MEMBERSHIP FEES CHARGED MONTHLY OR YEARLY?
The membership fees for the fan club are charged to your account only ONE time per year. Not monthly.
WHAT IS THE OUTSIDE THE 9 FAN CLUB REFUND POLICY?
Due to the nature of an online fan club, where benefits include access to exclusive photos, video, audio, text and community content that becomes available at the time of purchase, membership dues are non-refundable. Memberships do not guarantee pre-sale tickets, only the ability to participate in the pre-sale. Please be aware that your membership is valid for one year from the date you originally purchased your membership.
HOW DO I CANCEL MY MEMBERSHIP?
If you would like to review and update your account or would like to cancel your membership so that you are not automatically renewed and billed after the end of the membership term, then please visit your profile page and click on “Membership” to manage.
The Outside the 9 membership is good for one year and will automatically renew. Customers will be reminded prior to the auto-renewal with time to cancel their membership (or they can turn the auto-renew off any time during their year). Members can cancel or downgrade at any time during their 12 month period, however no partial refunds will be issued. All membership sales are final.
WHO CAN I CONTACT WITH OTHER QUESTIONS?
For any other questions related to your fan club membership you can contact email@example.com.
DOES MY MEMBERSHIP AUTOMATICALLY RENEW?
Yes. We will automatically renew your membership and charge your card each billing period until you cancel.
HOW DO I RENEW MY MEMBERSHIP?
Your Outsidethe9.com membership will automatically renew when your next payment period is up. We will charge the credit card that you have on file in our systems. If your card is no longer active, you will be prompted to update your payment information to ensure uninterrupted service.
If you would like to review and update or extend your membership or would like to cancel, please visit your profile page.
IS IT SAFE TO USE MY CREDIT CARD?
Yes. To safeguard your credit card information, we use SSL (Secure Socket Layers), the most advanced online security system available for processing online credit card transactions. SSL encrypts all ordering information so that no part of your order, including your name, address and credit card number, can be read in transit by a third party.
HOW CAN I CHECK MY NEXT BILL DATE OR BILLING HISTORY?
You can check your next billing date as well as you past billing history by logging into the site, visiting your membership page and viewing the “Membership” section.
OUTSIDE THE 9 FORUM AND COMMUNITY GUIDELINES
MODERATOR RIGHTS AND RESPONSIBILITIES:
Head Moderator: @OT9official (Outside the 9’s Moderator) is the head of all moderation and represents OT9 in correspondence to the fans as well as manages the website. The Head Moderator has the right to suspend or ban any member at any time or for any reason in accordance with these rules and at their sole discretion.
The moderators of this message board reserve the right to remove any content posted by members at any time or for any reason in accordance with these rules and at their sole discretion. They also reserve the right to handle all moderation issues privately.
All correspondence with moderators should include your username, email address and detailed explanation of the problem encountered.
To contact the Head Moderator/Site Manager email firstname.lastname@example.org.
COMMUNITY STANDARDS/RULES OF OUTSIDE THE 9’s FORUM
This site has members of all ages and all are expected to conduct themselves in a mature and responsible manner. Members are to respect the opinions of others and refrain from attacking another person for expressing their opinions. Name-calling, personal attacks and harassment of any kind will not be tolerated. As previously stated, moderators of this message board reserve the right to remove any content posted by members, or to suspend or ban any member at anytime or for any reason in accordance with these rules and at their sole discretion.
If you feel you, or any other member, has been attacked or harassed, please contact the moderator immediately.
The following list includes, but is not limited to, actions that will result in the banning of a member. There is no room for argument in defining and interpreting these terms. The moderator and management will make the final determinations in their sole discretion. Banned members are NOT entitled to explanations from moderators or management regarding their expulsion. Under no circumstances is a member entitled to a warning before they are banned.
- Flaming, which includes, but is not limited to, use of racial, religious or ethnic slurs, sexually discriminative or homophobic language, swearing, and derogatory labeling.
- Posting of pornographic or otherwise inappropriate, offensive or obscene images.
- Posting of Outside the 9 exclusive content, including media, news, links, etc.
- Posting of stolen music or any unauthorized content.
- Use of another member’s photo, or any modified version thereof, without the member’s consent.
- Anyone’s private information, member or not.
- Spamming the board as a whole or by individual forum.
- Threats at any level, but most severely, threat or encouragement of physical harm.
- Hacking, including, but not limited to, hacking into or disabling other member or moderator accounts.
- Impersonation of a band, staff, or management member in any form.
DURATION OF DISCIPLINARY ACTION
The length of a ban will be determined at the sole discretion of the moderator and management. The level of severity and degree of disruption caused by the offense will be considered. If a banned member returns to the board with a new account, that account will also be banned. Other members posting for banned members will be subject to disciplinary action.
RULES FOR POSTING
You are cautioned not to post your own personal information in the interest of safety. You should not post your address, telephone number, or anything that might put you at risk. Fullscreen Inc. are not responsible for monitoring this information, nor liable for any consequences that may result from the exchange of this information.
Fullscreen Inc. does not police copyright violations. If any member is reported to have violated copyrighted material, Fullscreen Inc. are not liable for any damages resulting from such violation. Additionally, the violating member is subject to ban as a result of posting copyrighted material.
Please ensure that your thread title properly describes your post. The moderator does not have time to read every thread and may move something based on the thread title.
If you would like to start a new thread, please first take the time to see if there is already a thread started for that topic. Duplicate threads will be deleted and the original will remain.
Please make every attempt to post in the correct forum. The moderator may move threads not posted in the proper area.
Do not use another member’s name in your thread title unless it is a positive post or otherwise approved by the member.
Internet etiquette states that UPPER CASE letters are shouting. Unless it is something urgent, please use lower case letters when adding new discussions.
If you start a thread and then regret your decision, within 3 days, you may ask to have the thread deleted. If the deletion of the thread will not adversely affect another member, the moderator will delete the thread provided the request is not unreasonable.
Please post in English only. The moderator for this board can only moderate in English and will delete any posts that are in any language other than English.
Always provide the proper link when posting articles so that credit is given to the proper source.
Please refrain from spreading rumors, particularly about the artist and band. If you did not receive the information you are posting from a credible source, please do not post it. The moderator reserves the right to delete any posts they believe to contain false information.
- Don’t attack people and don’t respond to attacks – report them to the moderator and move on
- Keep your posts on topic and constructive
- Take responsibility for the quality of the conversations you take part in
- Treat people the way you want to be treated
- When you have an issue, explain it thoroughly and completely to the moderator
- Hate speech of any kind will not be tolerated
- Promote positivity and encourage your fellow members
- Respect others and their opinions in this community
Management of this board reserves the right to amend and/or implement new rules at any time. New rules may be posted periodically. It is every member’s responsibility to read, understand and comply with all posted rules. Your continued access to or use of the message boards after any such change to these rules shall constitute your consent to such change.